Welhost

Terms & Conditions

Welhost platform terms and conditions

Introduction - Parties

This agreement ("Agreement") is entered into between:

By using the Platform, publishing a unit, or accepting a reservation, you agree to all the terms and conditions set forth below.

Unit: Apartment / villa / chalet / furnished accommodation units listed on the Platform.
Listing: The unit's page on the Platform including images, description, price, and rules.
Reservation: A temporary usage contract between the Owner/Host and the Guest upon confirmation of booking.
Services: Management, cleaning, maintenance, marketing, smart-lock services, and others.
Platform Fees / Subscription: The amount paid by the Host to the Platform for managing the unit.
Service Fee: The fee charged by the Platform for each reservation/use.

Eligibility: The user must be of legal age and capable of entering into a legally binding contract.
Accurate Information: The Owner, Host, and Guest are responsible for the accuracy of all submitted information (identity, licenses, unit data, payment information).
Legal Compliance: The Owner is responsible for obtaining all licenses required by the competent authorities (tourism, health, environment, if applicable).
Accurate Content: Photos and descriptions must reflect reality. Any misleading or fraudulent content may result in removal of the listing or account termination.
Privacy Policy: Any personal data collected (guest identity, payment information, reservation data) shall be treated confidentially and shall not be shared with third parties without explicit consent.

Maintaining the unit in suitable condition, consistent with what is advertised.
Providing all legally required licenses, where applicable.
Complying with reservation terms, including guest limits, house rules, and check-in/check-out times.
Accepting payments through official channels and not requesting off-platform payments without guest approval through the Platform.
Allowing guest access according to the reservation and ensuring guest safety within the limits of applicable laws.

Providing a Property Management System (PMS), Channel Manager, Booking Website, and Smart-Lock integration.
Securing subscription payments and service fees and issuing invoices.
Processing guest payments and transferring host earnings (as agreed).
Providing technical support, notifications, reservation management, reports, and dashboards.
Complying with privacy policies and protecting user data.
Providing mechanisms for dispute resolution, cancellations, and refunds where required.

Upon confirmation of a reservation, the contract between the Guest and the Owner becomes effective.
The Guest must comply with guest limits, house rules, and check-in/check-out times.
The cancellation policy is defined within each listing:
Cancellation within a specified period -> full or partial refund.
Host delay or cancellation -> compensation, rescheduling, or refund to the Guest.
The Platform retains the Service Fee in exchange for services provided.

Monthly or annual subscription fees for Hosts to activate listings/accounts.
Service fees applied to each reservation.
Payouts to Hosts after deduction of Platform fees and applicable taxes (if any).
Official invoices/receipts issued for every transaction - Host, Guest, and Platform.

Personal data is collected only when necessary (identity, contact, reservation details).
Data is stored securely and in encrypted form.
Data is not shared with third parties except with explicit consent or legal request.
Users may request deletion or correction of their data (in compliance with data protection regulations).

The Platform operates solely as a technical and service intermediary and bears no direct responsibility for property damage, accidents, or the conduct of Guests or Hosts.
The Owner is fully responsible for the legality, licensing, safety of the unit, and guest obligations.
The Guest is responsible for the safety of the unit and compliance with house rules; any damages shall be borne by the Guest or Owner as per agreement.
The Platform is not liable for incidents beyond its control (illegal acts, misuse, force majeure).

An operating agreement shall be executed between the Host and the Platform for a fixed or renewable term.
Either party may terminate the agreement with prior notice (e.g., 30 days) or immediately in the event of a breach.
Upon termination:
All data and reports shall be delivered to the Host.
Listings and new reservations shall be deactivated.
Procedures for ongoing reservations shall be determined (completion, rescheduling, or cancellation).

The Platform reserves the right to amend the terms at any time.
Updates shall be presented to Owners/Hosts/Guests, and continued use constitutes acceptance of the revised terms.
Users are advised to review the terms periodically.

All agreements are governed by the laws of the Kingdom of Saudi Arabia.
Any dispute shall be resolved before the competent courts within the Kingdom.
Any unenforceable provision shall not affect the validity of the remaining provisions.